Privacy Policy

What we collect

We collect only what you type into our ride request or partnership inquiry forms:

• Ride requests: your name, phone number and/or email address, pickup and destination locations, requested date and pickup time, service type, number of passengers, accessibility or mobility needs you choose to describe, return trip and recurring schedule details, and any additional trip details.
• Partnership inquiries: contact name, organization name, phone number and/or email address, transportation needs, approximate group size, and preferred schedule.

We do not ask for diagnoses, medical records, insurance details, Social Security numbers, payment-card information, or veteran identification. Please don’t include them.

Chat assistant

The “Plan a ride” chat on this website is an automated, guided assistant built into the site. It does not use an outside chat or AI service. Your answers stay on your screen until you press Send; then they are handled exactly like a request form submission, including a simple check of whether the trip is within our service area.

How your request is stored

Form submissions are sent over the website’s secure connection and saved in this website’s own database on our web hosting server. We do not use a third-party form service. Requests are not published on the website.

If you include an email address, we email you a copy of your request, and later email you when your trip is confirmed, when we propose a different time, or if we can’t accommodate it. Proposal emails contain one-click answer links tied to that request. These emails are sent from info@valuelivingenterprise.com through our website’s email service.

When a request arrives, the full request is also emailed to our business inbox (info@valuelivingenterprise.com) so our staff can review it quickly. That inbox is used only by authorized Value Living Enterprise staff.

Who can see your request

Only authorized Value Living Enterprise staff who sign in to the website’s private request dashboard can view requests. Each request is also added to our customer-management system (Plopjoy CRM), which runs inside this same website and is visible only to signed-in staff. We use your details only to review and plan your transportation and to follow up with you.

Spam protection

To block automated spam, the form uses a hidden field and a timing check. To limit repeated submissions, the website temporarily keeps a scrambled (hashed) version of your network address for up to one hour. Like most websites, our hosting provider may also keep standard server logs.

Cookies, analytics, and browser storage

The request forms do not set cookies and do not save drafts in your browser. This website has visitor-statistics tools installed (WP Statistics and Google Site Kit) that measure page visits; the details you type into the request forms are not sent to them. Staff who sign in use standard WordPress login cookies.

How long we keep requests

We keep each ride request and partnership inquiry for 24 months after its last activity (the date it was sent, the trip date, or the last staff update, whichever is latest). After that, the website deletes it automatically, along with its copy in our CRM inbox and its entry on our trip calendar. Staff may delete a request sooner, and you can ask us to.

Your contact record in our CRM (name, phone, email and trip history notes) is kept while you remain a customer, and is deleted if you ask us to. Emails we have already sent stay in the inboxes they were sent to.

Your choices

To ask us to correct or delete a request you sent, email info@valuelivingenterprise.com or send a message through our request form, and we’ll follow up.

Not a medical or emergency service

Value Living Enterprise provides prearranged private transportation. Do not use this website for emergencies; call 911.

Changes to this policy

If the way this website handles information changes, we’ll update this page. Last updated: November 14, 2026.